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Whitelisting tells your email client/ISP (Gmail, Yahoo, Outlook, etc.) that mails from are not spam. To do this, you need to add us to your whitelist.

Whitelisting a specific email address varies slightly depending on which email provider you use. Instructions for the most popular email providers are below.
We recommend you whitelist our most commonly used addresses:,


All Email Clients


First, take a moment to mark any emails that have accidentally ended up in your spam folder as Not Spam or Not Junk. This helps your email program add the sender to the whitelist.

Microsoft Outlook


  1. On the Home tab (in the Delete group), click Junk
  2. Click Junk E-Mail Options
  3. On the Safe Senders tab, click Add
  4. Add under Add address or domain – if a full email address is required, please add and
  5. Click OK, then Apply, then OK again.





  1. Open an email from
  2. Click on the vertical ellipses next to the Reply button
  3. Select Filter messages like this
  4. Click Create filter next to the Search Button.
  5. Check Never send it to Spam and Categorize as Primary and click Create filter.
Gmail filter create

Yahoo! Mail


Part I

  1. If you find an email from in your Yahoo! bulk folder, open the email and click Not Spam
  2. If you find mail from in your Blocked Addresses list, select the email and click Remove Block

Part II

  1. Open Yahoo! Mail and click on Mail Options in the upper right- or left-hand corner
  2. Select Filters in the bottom left corner
  3. On the Filters page, click Add
  4. Select the From header rule, then add contains and to match all mail from
  5. Click the Choose Folder pull-down menu and select Inbox
  6. Pick the Add Filter button


1. In Mail on, click the Show Actions Menu button in the sidebar, then choose Rules.If you do not see the sidebar, see Show or hide the sidebar in Mail on

2. Click Add a Rule, then specify the filtering conditions.

  • In the “Name or email address” field, enter a sender’s full or partial name, a complete email address or an email address domain (the part of the email address after the @ symbol).
  • Use the Then pop-up menus to set up the behaviour of the rule.